Questions and Queries
Got a question about anything USASMA here is a list of phone numbers for you to find your answer. Our Area Code is 915 our DSN is 621. The Sergeants Major Academy is located on Fort Bliss in El Paso, Texas. That puts us in Mountain Time or 2-hours behind Eastern Standard Time. Our hours of Operation are 7:30 a.m. until 4:30 p.m. Monday through Friday. The best time to contact any of the courses is after 9:00 a.m. and before 4:00 p.m.
SSD Help Desk
Contact Numbers: (915)744-2977/9139/2370
Having issues with SSD please submit a trouble ticket via the Army Training Help Desk online at https://athd-crm.csd.disa.mil. Please wait for a response from NCOPDS support as trouble tickets are worked in the order they are received.
Staff Duty can be reached at 744-8081
Human Resources – 744-8416
Int’l Military Student Office – 744-9055
Plans and Operations – 744-9069
Strategic Plans – 744-9192
Staff and Faculty Directorate – 744-2576
USASMA Chaplain – 744-2270
If you have a course-related issues please see the contact numbers below:
For issues concerning:
Sergeants Major Resident Course – 744-9403
Nonresident Sergeants Major Course – 744-8508
Battle Staff NCO Course – 744-9194
Spouse Leadership Development Course – 744-1201
Fort Bliss NCOA (BLC-MLC) – 568-2440
NCOA Mission Command – 744-2110
Commandants Pre-Command Course – 744-2110
Staff and Faculty Development – 744-8431
USASMA Fellowship – 744-3576
For all issues with Structured Self Development
For enrollment issues please DO NOT contact the course managers. The course managers cannot enroll Soldiers into any SSD level.
For Regular Army enrollment issues: Through your CHAIN OF COMMAND contact AHRC at email@example.com.
For AGR, IRR, and IMA enrollment issues: Through your CHAIN OF COMMAND contact AHRC at usarmy.knox.hrc.mbx.epmd-ncoes–firstname.lastname@example.org.
For USAR Soldiers: Through your TRAINING NCO and CHAIN OF COMMAND, contact the MSC Quota Source Manager or email@example.com
For ARNG Soldiers: Through your CHAIN OF COMMAND contact the State Quota Managers appointed by the State or Mr. James Vail at firstname.lastname@example.org.
The POC for issues with course updates on ERBs is email@example.com.
To retrieve completed SSD content: In ALMS, under “Completed Learning” go to your “Detailed Training Record.” In the “From” field, ensure the date is prior to the training. Find your course and select “Actions” then “View Content.” From there you may “Launch” any lesson you like.
SSD Help Desk
Mr. George Guzman (915) 744-2370
Mr. David Crozier is the Command Communications Specialist and can answer most questions or will refer you to the proper subject matter expert. He can be reached at firstname.lastname@example.org. You can also call him at (915) 744-2952 He is also the webmaster so direct all web-related issues to him.